Efficient collaboration not only avoids potential risks but also enhances the reliability of the entire transport chain.

To ensure your goods are delivered safely and on time, your proactive cooperation is key to a smooth process.

I. Pre‑sales Stage: The "Starting Line"

Three things you must do well:

1. Complete transparency of cargo information – Do not only list the product name, weight, and size; proactively state the cargo nature (whether fragile, dangerous, containing batteries/liquids) and any special requirements.

2. Provide "perfect" pickup/delivery addresses – Give full address details, valid contact phone numbers, and email addresses. Vague information is the main cause of delays and extra costs.

3. Define your "bottom line" and expectations – Check the estimated pickup and delivery windows before requesting a quote, and only place an order if they meet your needs.

II. In‑transit Stage: Ensuring Smooth Progress

Three key points you must follow:

1. "Zero‑error" document review – After receiving the CMR, shipping labels... check all information immediately and carefully. Errors can lead to transport anomalies or loss.

2. Keep communication channels open – At critical points such as pickup and scheduled delivery, ensure your contact phone is reachable and you can promptly reply to customer service inquiries to avoid waiting fees or failed‑pickup charges.

3. Respond "quickly, accurately, and firmly" to exceptions – If notified of unexpected situations (such as customs inspection, no one available to unload), provide the required documents or decisions immediately. Your swift response is crucial to resolving issues.

III. After‑sales Stage: The "Key Point" of Transport Closure

The final step you must complete:

Confirm receipt and provide feedback – After the goods arrive, proactively confirm receipt. Report any issues (shortages or damage) immediately with evidence to customer service, so we can assist you in filing a claim with the channel as soon as possible.

A professional client is the most valuable partner in the supply chain. Save this checklist and review it point by point before and after each shipment – it will help you eliminate uncertainties and enjoy a smooth, efficient Europe trucking experience!