The core of European trucking logistics is efficient, compliant door-to-door service. The decision not to provide drivers’ private information reflects both compliance and professionalism. We believe that as customers become more familiar with and cooperative in the process, communication barriers can be minimized, making cargo transportation more worry-free and efficient.

In European trucking logistics services, many customers often encounter a common question: Why is it always difficult to obtain private information such as the driver's name and phone number, and sometimes even confirming the license plate number can be challenging?

This is actually not an oversight in logistics services but a standard industry practice. It stems primarily from privacy protection principles and is closely related to the operational model of trucking logistics.

Europe has strict legal regulations regarding personal privacy protection. Information such as a driver’s name and contact details is considered protected personal data. Unauthorized disclosure by logistics providers may violate local privacy laws and lead to legal risks.

Therefore, most European Cargo-Partial channels proactively avoid such issues. This not only safeguards the legitimate rights and interests of drivers but also aligns with the basic compliance requirements of logistics providers.

From the perspective of trucking operational procedures, not providing drivers’ private information also adheres to industry norms.

For both pickup and delivery in European Cargo-Partial services, customers are informed of estimated time windows in advance when placing an order. These time windows are calculated based on various factors, including cargo scheduling, route planning, and traffic conditions. Under normal circumstances, drivers will proactively coordinate with the warehouse upon arrival, eliminating the need for customers to contact the driver in advance. The entire transportation process is centrally managed by the logistics provider, with drivers strictly following preset routes and schedules.

During actual transportation, some customers may instinctively want to contact the driver directly when facing issues such as delays. While this urgency is understandable, channels consistently refuse to provide driver contact details—not to be difficult, but primarily due to privacy concerns. Additionally, drivers are focused on driving and transportation tasks, and many may not be proficient in foreign languages. Direct communication could lead to misunderstandings and hinder efficient problem resolution.

A more effective solution for such requests is for customers to provide their valid contact information to customer service, which will then be relayed by the channel’s dispatch team to the driver or relevant personnel. If any anomalies occur during transportation, the dispatch team will proactively contact customer service to explain the situation and discuss solutions. Similarly, if customers have questions, they can first provide feedback to customer service, who will coordinate with the channel for resolution. This ensures smooth communication and accurate problem-solving.

Additionally, customers should note that traffic restrictions, holiday closures, or other factors in some parts of Europe may cause minor fluctuations in transportation timelines. It is advisable to plan for buffer time in advance. During delivery, ensure that the warehouse is staffed for coordination. If timely receipt is not possible, inform the logistics provider in advance to adjust the delivery schedule and avoid situations where drivers arrive with no one to receive the goods.

Here are some of our recommendations:

Prepare in Advance

Ensure accurate pickup/delivery addresses, functional contact numbers, and complete cargo documentation.

Trust the Time Window

Trust the estimated time windows provided by the logistics provider and avoid repeated follow-ups.

Utilize the Customer Service Team

If issues arise, contact customer service first instead of attempting to reach the driver directly.

Understand Cultural Differences

European logistics prioritises system efficiency and privacy protection, which differs from domestic working practices and requires adaptation and understanding.